GENERAL POLICIES

Payments

• • All prices are listed in AUD and are inclusive of any taxes/GST. Shipping costs are additional and are automatically calculated and added at the checkout according to your location.

• • All credit card payments through the site are transacted through Square or paypal checkout – a third party dedicated payment gateway. Your credit card information is not stored on this website or by Flourish and Form in any way.  All card information is handled over SSL encryption.

CANCELLATIONS & REFUNDS

Cancellation of Orders

• • If you need to cancel your order, this must be done within 24 hours of ordering, before your order has commenced printing.  All items are printed on demand so your order cannot be cancelled once your item has already commenced the printing process.

Exchanges & Refunds

• • 100% Happiness Guarantee – means we are sure you will love your product and we pride ourselves on our 5 star reviews.  If for some reason you don’t love it, we will accept it back (unused and in it’s original condition)

• • Our refund and returns policy lasts 7 days. If 7 days have passed since you’ve received your purchase, we can’t offer you a full refund or exchange.

• • Unfortunately we do not accept returns for change of mind, or if you no longer like the item you have ordered.  The images and descriptions on the website try to show the items and colours as real to life and accurately as possible, however as described in our product info slight colour and print variations can occur, but we try to minimise this as much as possible.

• • We only replace items if they are defective or damaged. If you believe your item is defective or damaged and need to exchange it for the same item, please contact us first to initiate this process.

• • To be eligible for a return, your item must be faulty, defective or damaged in some way before arrival, must be unused and in the same condition that you received it. Lastly, a returned item must be in it’s original packaging.

• • To complete your return, we require a receipt or proof of purchase and photos of the defects. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

• • Any refunds are processed the same way they were paid, through Square/Paypal and refunded back to the card or the bank account used for the purchase.

Sale Items

• • Only regular priced items may be returned/refunded. Sale or factory second/discounted items cannot be refunded.

Gift Vouchers

• • Valid for 3 years from the date of issue.
  • If the order value exceeds the voucher balance, the remaining amount can be paid using another available payment method.
  • Any unused balance remains available until the voucher expires.
  • Not redeemable for cash and cannot be exchanged for cash.
  • Cannot be used to purchase another gift voucher.
  • Lost, stolen or incorrectly entered voucher codes may not be replaced, except where required by law.
  • Gift vouchers are non-refundable except where required under Australian Consumer Law.
  • Standard refund/return policies apply for purchases made with gift vouchers.

Shipping & returns

• • Items are shipped via standard tracked Australia Post shipping methods.  You will be emailed a shipping confirmation with tracking details once your order has been sent.  All domestically shipped items are sent with tracking. Due to this we cannot be held responsible for an item if it becomes lost or stolen after delivery has been confirmed.

• • Flourish and Form is not responsible for any custom or tariff fees on items sent internationally, these will be the responsibility of the purchaser.

• • If you have any queries about the shipping costs calculated at the checkout, please contact us directly.

• • Return shipping costs are the responsibility of the buyer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• • Returned items must be shipped in a manner suitable to prevent any in-transit damage.

Need help?

Contact us or email us (hello@flourishandform.com.au) for questions related to the policies above.